Aug 3, 2014 — Anthony Matthews is a master of the consumer complaint, writing and collecting some of the best letters to customer service. Two of his tips for success: use humor and write a real, hard-copy letter.
Jul 18, 2014 — A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.
Jul 16, 2014 — The man whose frustrating call to Comcast went viral says the customer service rep should not be fired. Ryan Block says the problem he encountered is far more systemic than one person.
Jul 15, 2014 — In case you missed it, a customer posted eight minutes of a bleak call with Comcast. His attempt to cancel his cable set a new standard for bad customer service.
Dec 10, 2012 — Cash registers may be on the wane in some stores as more retailers help customers complete purchases using mobile devices. It's convenient for shoppers, and retailers benefit by leaving customers less time to change their mind about a purchase.
Jul 27, 2009 — Despite the fact that everyone on the NPR.org relaunch team was running around like lunatics for 14 hours Sunday, we still managed to tweet about the experience and receive constructive real-time feedback from the public.