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July 24, 2014 | NPR · Seven years after the subprime mortgage crisis, the U.S. economy has not yet fully recovered. Now two economists have come up with new evidence about what's holding the economy back.
 
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July 24, 2014 | NPR · On Capitol Hill, dogs and their handlers have made the case that all U.S. military dogs should be brought home from war — and treated with the respect they've earned on the battlefield.
 
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July 24, 2014 | NPR · Dozens of children have filed complaints saying they were subjected to inhumane treatment at Border Patrol stations. The complaints center on the holding cells, referred to as "freezers" by migrants.
 

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July 24, 2014 | NPR · A United Nations school, which was being used to shelter displaced Gazans awaiting evacuation, came under fire from a missile or shelling. The attack reportedly killed 15 people. Palestinian officials blame Israeli shelling; Israel says it may have been Hamas rockets that fell short of their target.
 
July 24, 2014 | NPR · The war in Gaza is unfolding between Israel and Hamas, but the Palestinian Authority, based in the West Bank, is also involved in efforts to end the fighting. The Palestine Liberation Organization's diplomatic representative to the U.S., Maen Areikat, speaks with Robert Siegel about the causes of the conflict and the possible consequences of a cease-fire.
 
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July 24, 2014 | NPR · If no contract deal is reached by July 31, Metropolitan Opera General Manager Peter Gelb has warned union workers to plan for a work stoppage the next day.
 

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July 19, 2014 | NPR · NPR's Scott Simon talks with David Herzsenhorn of The New York Times about the latest developments in Ukraine, where a Malaysia Airlines passenger plane was downed on Thursday, killing 298 people.
 

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July 20, 2014 | NPR · NPR's Arun Rath gets the latest from correspondent Corey Flintoff at the site of last week's downing of a Malaysian jetliner in Eastern Ukraine.
 

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customer service

Jul 18, 2014 — A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.
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Jul 16, 2014 — The man whose frustrating call to Comcast went viral says the customer service rep should not be fired. Ryan Block says the problem he encountered is far more systemic than one person.
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Jul 15, 2014 — In case you missed it, a customer posted eight minutes of a bleak call with Comcast. His attempt to cancel his cable set a new standard for bad customer service.
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Dec 10, 2012 — Cash registers may be on the wane in some stores as more retailers help customers complete purchases using mobile devices. It's convenient for shoppers, and retailers benefit by leaving customers less time to change their mind about a purchase.
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Jul 27, 2009 — Despite the fact that everyone on the NPR.org relaunch team was running around like lunatics for 14 hours Sunday, we still managed to tweet about the experience and receive constructive real-time feedback from the public.
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