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September 2, 2014 | NPR · At a Labor Day picnic in Milwaukee, the president accused the GOP of blocking economic initiatives. He urged the sympathetic union audience to turn their frustration into political action in November.
 
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September 2, 2014 | NPR · The city's plan to restructure its debt has been praised as a creative way to protect both pensioners and its art museum. But some creditors — and residents — feel like they're being railroaded.
 
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September 2, 2014 | NPR · A company called WTAS is reviving the defunct accounting firm's name and hoping clients have forgotten its associations with the Enron scandal.
 

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September 1, 2014 | NPR · Ebola has exposed weaknesses in Africa's health networks and a failure to work together to arrest the spread of the virus. The "not our problem" response is taking an economic toll on the continent.
 
September 1, 2014 | NPR · Nearly 260 health workers in West Africa have been infected, and 134 have died. Dr. Robert Garry of Tulane University, who worked with five who died, discusses the devastation in the community.
 
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September 1, 2014 | NPR · Ads with candidates shooting guns are proliferating this year. It can all be traced back to Sen. Joe Manchin's famed 2010 spot "Dead Aim."
 

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August 30, 2014 | NPR · Ukrainian forces are defending the port city of Novoazovsk from what they say is a Russian invasion. Scott Simon talks to correspondent Soraya Sarhaddi Nelson.
 

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August 31, 2014 | NPR · Immigration remains one of the most challenging issues for President Obama. Political correspondent Mara Liasson discusses the political cost of the choices before him with Linda Wertheimer.
 

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customer service

Aug 3, 2014 — Anthony Matthews is a master of the consumer complaint, writing and collecting some of the best letters to customer service. Two of his tips for success: use humor and write a real, hard-copy letter.
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Jul 18, 2014 — A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.
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Jul 16, 2014 — The man whose frustrating call to Comcast went viral says the customer service rep should not be fired. Ryan Block says the problem he encountered is far more systemic than one person.
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Jul 15, 2014 — In case you missed it, a customer posted eight minutes of a bleak call with Comcast. His attempt to cancel his cable set a new standard for bad customer service.
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Dec 10, 2012 — Cash registers may be on the wane in some stores as more retailers help customers complete purchases using mobile devices. It's convenient for shoppers, and retailers benefit by leaving customers less time to change their mind about a purchase.
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Jul 27, 2009 — Despite the fact that everyone on the NPR.org relaunch team was running around like lunatics for 14 hours Sunday, we still managed to tweet about the experience and receive constructive real-time feedback from the public.
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