Jul 18, 2014 — A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.
Dec 1, 2013 — Jon Taffer is a bar and nightclub consultant and the host of the reality show Bar Rescue. His new book is called Raise the Bar, and he says bars and pubs are part of America's fiber.
Apr 25, 2011 — Gary Vaynerchuk used social media and offbeat video commentary to turn his family's New Jersey wine shop into a major Web retailer — and turn himself into a cult figure for wine enthusiasts. His new book, The Thank You Economy, is part memoir and part handbook for success.
Nov 1, 2007 — When Barry Libert and Jon Spector set out to explore how social networking might help businesses, they allowed just about anyone with an idea to help write the book. Thousands of people contributed to We Are Smarter Than Me, which is about the wisdom of crowds.