Jul 18, 2014 — A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.
Jul 11, 2013 — As we prepare for key provisions of the act to take effect, debate over what the law means persists. Wendell Potter, a former health insurance executive and current senior policy analyst for the Center for Public Integrity, explains what will change, what will remain the same, and why he supports ObamaCare.
May 10, 2007 — While working on public relations issues in the Reagan White House, Eric Dezenhall learned how to make bad news go away. Now he's the author of Damage Control: Why Everything You Know about Crisis Management is Wrong.
Mar 12, 2006 — The film adaptation of Christopher Buckley's 1994 satirical novel Thank You for Smoking is about to hit the big screen. He talks with Liane Hansen about the movie from a smoke-filled bar in Washington, D.C.